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MemoryBeach Shipping Policy
Most orders are shipped directly from Edgewater, Chicago, where MemoryBeach is located. We also ask some of our manufacturers to help ship items directly from their locations. We keep some very popular items in inventory and can ship them right away. Others may need to be pre-ordered if you want to secure that item and not have to check back to see if it’s in inventory. Once we receive it, we’ll email you, and also send your shipping info. The length of time it will take to arrive depends on the production and shipping time of the manufacturer, how quickly we can get the order ready, and your location. Most orders ship within 2-4 business days. If ship time is longer than the average 7 days, it will be listed in the product descriptions as such, or listed as “pre-order” if it is out of stock, or out of stock if we are not aware when we’ll receive more items. Please expect to add 2-5 days for holiday orders. Some products will be charged an extra shipping surcharge for location. All furniture items cannot ship for free, as they require extra packaging, insurance, and freight.
*Shipping to Alaska/Hawaii is usually an additional charge of $19.00=$25.00.
If you need an order rushed, please email us at firstname.lastname@example.org or use one of our faster shipping services such as Fed Ex or UPS. You will be provided options at checkout.
Shipping charges for some packages are based on the weight of the package. The price you are given when placing an online order is an estimate and it is sometimes necessary for us to adjust the price on your credit card. We will email you in advance of any issues and allow you to cancel an order prior to shipping. Once an order has shipped, you will need to return that item to us if you’re not satisfied.
If you have any questions regarding the cost of shipping please contact us at email@example.com and we will be happy to answer any questions that you may have.
Your order is important to us. MemoryBeach is not always the best choice for expedited shipping that you can receive on other services. We believe our added value and curation of items makes them worth waiting for, and we always add a little something extra for you in our packages or our shipping “thanks” so that you always feel welcome on the beach, especially if you find you need to wait a little bit of time for an item.
Thank you for shopping and learning on MemoryBeach.